Lunova answers
Your questions, made simple.
Find the essential information about our home fragrances, lamps and orders.
What can I find at Lunova?
Diffusers, essential oils and a selection of decorative and accent lamps. Our Lighting & Light Therapy collection will also grow to include bright-light lamps once their specifications have been verified.
Is an ambient lamp a light-therapy lamp?
No. A decorative lamp is designed for illumination or ambience. A light-therapy lamp has model-specific bright-light specifications. Always review the product page and manufacturer guidance.
How do I choose a diffuser or oil?
Read the product page for diffusion method, sizes, options and compatibility. For oils, check the scent profile and manufacturer use instructions.
What currency are prices shown in?
Store prices are shown in Canadian dollars (CAD).
Where do orders ship from?
Items ship directly from our partner suppliers. The origin location varies by product.
Can my order arrive in multiple packages?
Yes. Items from different suppliers may ship separately and arrive on different dates.
How do I track my order?
Check your confirmation email and shipping notifications. When a tracking link is provided, use it to follow your shipment.
How can I contact you?
Use our Contact page. For an existing order, include your order number.
Still have a question? Contact us.