Shipping and delivery

Last updated: October 1, 2026

Destinations, methods and fees

Available destinations, delivery methods, applicable fees and delivery estimates are shown at checkout based on the products and delivery address. Amounts charged by Lunova Home are displayed before the order is confirmed.

Multiple suppliers, multiple parcels

Some items are shipped directly by different suppliers or logistics partners. A single order may therefore arrive in several parcels and on different dates. The shipping charges billed by Lunova Home are those shown and accepted at checkout.

Processing and tracking

Delivery times shown at checkout or in the order confirmation are estimates when identified as such. When a tracking number or link is provided by the carrier or supplier, it is forwarded to the customer.

Delays and non-delivery

If a parcel does not arrive within the announced timeframe, contact Lunova Home so we can check its status. Where applicable law gives a right to cancellation or refund due to delay or non-delivery, this policy does not limit that right.

Delivery address

The customer is responsible for providing a complete and accurate address. If the order has not yet shipped, we will attempt to correct an incorrect address upon request, but cannot guarantee changes once preparation has begun.

Customs and import charges

When an international destination is offered at checkout, customs duties, import taxes or brokerage fees imposed by third parties may apply. When Lunova Home cannot calculate these amounts in advance, they may be collected separately by the carrier or relevant authorities.